Revolutionizing turn around times

Challenge

A large corporation with a global manufacturing footprint in the business of selling industrial appliances, had troubles with delivery accuracy and market responsiveness. To further complicate those issues the forecast accuracy was poor and the process responded slowly to changes in demand. It was decided that the first course of action was to get shorter and more predictable customer delivery lead times.

Solution

Through the recommendations offered by MYSIGMA the client was able to cut lead time for the standard range by 50% to only ten weeks, which led to a significant amount of new customer contracts. Furthermore the increased internal understanding of the market resulted in a much higher responsiveness to changes in market demand.

Impact

To get the requested results a three pronged approach was chosen, better processes for internal communication, a differentiated product offering and a differentiated order structure.

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Better internal understanding of the market environment was achieved through sales and operations planning
A more stable production could be reached by dividing the product range into standard and non-standart products with different set lead times and processes
The backlog was capped by charging for, and thus limiting, special orders with more demanding lead time requirements